Its good to ask questions, more knowledge for our customers and more to spread! That's why were here to help answer as many questions that we can! We build up our FAQs page with the more common Q's we get.
Do you perform mobile repairs?
Yes we do! From house calls to business calls we'll come right to your door! Serving Elk Grove and the Sacramento area from Galt to Lincoln, and from Davis to El Dorado Hills. As you can see our range of work is pretty large!
What makes iGeek different from others?
iGeek Tech is different from other computer repair businesses in that we personalize your experience: we take the time to listen to your concerns and help you resolve your computer repair issues to your satisfaction. We always explain the computer repair that needs to be performed and keep you updated throughout the process. All of our computer repair services are guaranteed.
How much will it cost me?
We do not charge a diagnostic fee. Most repairs can be taken care of for a $75 flat rate. Any other complicated repairs may be additional depending on the work or project.
How long will it take to repair?
On most repairs, our turnaround time is 24 hours! Some repairs may take longer if special parts (such as LCD replacements) need to be ordered, typically 1 to 5 business days. Once your computer has been diagnosed, we can give you a better estimate of how long it will take to get your computer fixed.
I cracked my screen! Can you repair this?
Yes, we can replace broken/cracked screens. We first remove the cracked/broken screen to obtain the correct model number that can only be found on the backside of the laptop screen. We then order a replacement screen from one of our resellers. Shipping takes 3-5 business days. As soon as we receive the replacement screen, we complete the repair. You can always get expedited shipping if you need your computer fixed in a shorter time frame.
Do you fix printers and monitors?
We can troubleshoot your printer by servicing software and driver problems or connection issues. We do not fix hardware related issues with printers or monitors. However, we can troubleshoot to access whether your monitor needs to be replaced.
Do you fix cracked screens on phones?
We currently only replace cracked screens on Apple products only, such as iPhone 4/4s, 5/5s, 6, and all iPad generations. We do not service android phones currently.
Is it worth fixing my computer, or buy a new one?
We can take a look at your computer and give you a better idea whether it is worth fixing or investing in a new computer. We will give you our most honest and expert advice. Our rule of thumb is that if the repair cost more than what your computer is worth, it’s probably best to invest in a new one. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer.